![]() With manufacturing and support operations strategically located worldwide, Fives and its Metal Cutting | Composites activity offer comprehensive lines of equipment and technologies including automated assembly, turning, milling, composites processing and software, additive manufacturing, laser welding and cutting, with the associated support services (maintenance, spare parts, retrofit, overhauling and upgrading).įives is an industrial engineering Group with a heritage of over 200 years of engineering excellence and expertise. With a strong foundation based upon renowned legacy names such as Cincinnati, Giddings & Lewis, Forest-Lin, Lin Machines and Global Services, Fives is recognized as the preeminent provider of outstanding manufacturing solutions which are at the heart of its customers' performance.įives Metal Cutting | Composites dedicated teams - approximately 1200 people in over 15 countries - serve key industrial markets including aerospace, automotive and truck, heavy equipment, oil and gas, rail, wind, energy and general machining. ![]() The Metal Cutting © Composites offer is specialized in the supply of machine-tools and complete manufacturing solutions. *TeamViewer is registered trademark of TeamViewer GmbH.Ībout Fives in Metal Cutting | Composites It is in use on 200 million computers worldwide, according to the manufacturer, TeamViewer GmbH.įor additional information, see: TeamViewer software is an established IT industry tool for high-security remote maintenance of data processing systems in government and highly sensitive businesses. We can do audio and video sessions, too, if the customer has a webcam." Even without a fault message, we may be able to step the customer through to a solution. "We can examine active alarms and operator messages, operator and alarm histories, control parameter settings, PLC programs and the state of devices such as solenoids, switches and encoders. "A major advantage is that we can have several of our factory technicians from different departments simultaneously logged into a customer's machine to ensure we have the right expertise to handle most any problem," said Blain. Legacy CNCs can access diagnostic service using a connected laptop to run TeamViewer software. A new and unique password is generated by TeamViewer for each session. ![]() The enabling software, TeamViewer, establishes an encrypted, password-protected connection to the customer's CNC over a VPN (virtual private network). It is also available as a system upgrade for installed machines with a PC-based HMI on Fanuc, Siemens and Heidenhain controls. "It significantly increases customer uptime, and if a repair is needed, the diagnostic process allows us to ship the correct parts in advance so the service person can start work immediately on arrival."Ī complete and effective remote diagnostic system easy to operate Diagnostic Communication System (DCS) is now standard on all new Cincinnati and Giddings & Lewis machine tools and composite system. "In 30 to 40 percent of cases, we can solve a customer's problem or point them to the solution, without the delay for on-site service," said Wade Blain, project engineer, Fives Giddings & Lewis. New Fives Diagnostic Communication System Ensures Higher Customer Uptime and Faster ServiceįOND DU LAC, Wis., – Fives Machining Systems is introducing a new remote diagnostics capability that allows machine operators to connect with Fives Cincinnati and Fives Giddings & Lewis experts - via secure CNC screen sharing - to diagnose and overcome many stoppages within minutes. Enabling software, TeamViewer, establishes encrypted, password-protected connection to customer's CNC over VPN. System is also available as upgrade for installed machines with PC-based HMI on Fanuc, Siemens, and Heidenhain controls. Standard on Cincinnati and Giddings & Lewis machine tools and composite systems, Diagnostic Communication System allows machine operators to connect with company experts via secure CNC screen sharing to diagnose and overcome stoppages within minutes.
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